At First Bite, we want you to feel confident in your purchase. If something is not right with your order, please review the policy below or contact us at [email protected].
This Return & Refund Policy applies to purchases made directly through the First Bite website.
First Bite does not accept returns for change of mind, buyer’s remorse, preference, or because a customer no longer wants the product.
Because First Bite products are intended to come into contact with food and are used by babies and young children, we also do not accept returns of products that have been used for feeding or washed, except where required by applicable law or where the product is defective.
We will review return or replacement requests involving products that are:
- Damaged upon arrival
- Defective
- Incorrect
- Missing a component
- Otherwise subject to a return or remedy required by applicable law
To request assistance with an eligible product issue, please email:
Please include:
- Your name
- Order number
- A description of the issue
- Photographs of the product
- Photographs of the packaging or shipping box, where relevant
Please do not send a product back to us before receiving return instructions.
Returns sent without prior authorization may experience delays in processing.
Please inspect your order promptly after delivery.
If your product arrives:
- Damaged
- Cracked or chipped
- Defective
- Missing a component
- Different from the product you ordered
you must contact us at [email protected] within 7 days of delivery.
To help us review the issue, we may ask you to provide photographs of the product, packaging, shipping box, or other relevant details.
If we determine that the product arrived damaged, defective, or incorrect, we will provide an appropriate resolution, which may include a replacement, refund, or other remedy.
You will not be responsible for return shipping costs for a product we determine was damaged, defective, or sent incorrectly.
For safety reasons, please discontinue use of any ceramic product that is cracked, chipped, broken, or otherwise damaged.
If First Bite authorizes a return because a product is damaged, defective, incorrect, or otherwise eligible under this policy, we will provide instructions regarding return shipping.
Where the issue is the result of a damaged, defective, or incorrect product, First Bite will cover authorized return shipping costs where a return is required.
Please do not ship a product back without first contacting us and receiving return instructions.
Our damaged-product policy applies to products that arrive damaged or contain a qualifying defect.
It does not generally cover damage resulting from:
- Dropping the product
- Impact against a hard surface
- Improper use
- Failure to follow product care instructions
- Normal wear and tear
- Damage caused after delivery
- Continued use of a product after visible damage occurs
Because ceramic can break or chip when dropped or subjected to impact, accidental breakage occurring after delivery is not considered a product defect.
Nothing in this section limits rights or remedies that cannot lawfully be limited.
Unless defective or otherwise required by applicable law, we cannot accept returns of:
- Products returned because of change of mind or buyer’s remorse
- Products that have been used for feeding
- Products that have been washed
- Products damaged after delivery
- Products damaged through misuse or failure to follow care instructions
- Products reported as damaged, defective, or incorrect more than 7 days after delivery, except where applicable law requires otherwise
- Gift cards, if offered
- Items specifically identified as final sale at the time of purchase
If you are unsure whether your product is eligible for assistance, please contact us before sending it back.
If First Bite approves a refund, it will be issued to your original payment method.
Refunds may be provided in situations involving an approved damaged, defective, incorrect, or otherwise eligible product.
Please allow time for the refund to be processed by First Bite and your bank or payment provider. The time it takes for funds to appear in your account may vary depending on your financial institution.
If a return is required before a refund can be issued, we may wait until the authorized return has been received and reviewed.
Where appropriate, First Bite may offer a replacement instead of a refund for a product that arrives damaged, defective, incomplete, or incorrect.
Replacement eligibility is determined after we review the order and the information you provide.
If the replacement item is unavailable, we may offer another appropriate remedy, including a refund.
If you need to cancel or change an order, please contact us at [email protected] as soon as possible.
We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or canceled once it has entered processing or fulfillment.
If the order has already shipped, it cannot be canceled.
If tracking information indicates that your order was delivered but you cannot locate it, please first:
- Check the delivery area around your residence
- Check with other members of your household
- Check with neighbors, building management, or a front desk where applicable
- Review the delivery information provided by the carrier
If you still cannot locate the package, contact us at [email protected] and we will help determine what next steps may be available.
First Bite is not responsible for packages delivered to an incorrect address provided by the customer, except where otherwise required by law.
If your package arrives visibly damaged, please photograph the shipping package and the product before discarding any packaging.
This information may help us investigate the issue with the shipping carrier and process your request more efficiently.
Please contact us within 7 days of delivery.
Please do not continue using any product that appears cracked, chipped, broken, or otherwise unsafe.
Products purchased using a promotional code or discount remain subject to the same return and refund eligibility requirements described in this policy.
A promotional price or discount does not make an otherwise ineligible product returnable.
If a refund is approved, it will be based on the amount actually paid for the product after applicable discounts.
Promotional codes and discounts do not have cash value and are not refunded separately.
This policy applies only to products purchased directly from First Bite.
If you purchase a First Bite product from another retailer, marketplace, or authorized seller, returns and refunds may be subject to that seller's policies.
Please contact the seller from whom you purchased the product for assistance.
Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit rights or remedies that cannot legally be excluded, restricted, or limited under applicable consumer protection law.
If you have questions about a return, refund, damaged product, or your order, please contact:
First Bite LLC
Austin, Texas, United States
Email: [email protected]