Refund policy

At firstbite, we want you to feel confident in your purchase. If something isn't right, we're here to help.

Returns

We accept eligible returns requested within 7 calendar days of delivery.

To be eligible for a standard return, your item must be unused, unwashed, and in its original condition. For health and hygiene reasons, products that have been used for feeding, eaten from, or washed are not eligible for a standard return.

Please keep the product and its original packaging while your return request is being reviewed.

To request a return, follow the return options available through your order or contact us at firstbiteblw@gmail.com.

Returns must be approved before being sent back. Items returned without first requesting a return may not be accepted.

Return Shipping

For standard returns, the customer is responsible for providing and paying for return shipping. Original shipping charges are non-refundable unless the return is due to an error by First Bite LLC or the product arrived damaged or defective.

We do not charge a restocking fee.

We recommend using a trackable shipping method when returning an item. First Bite LLC is not responsible for return packages that are lost or damaged in transit before they reach us.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible at firstbiteblw@gmail.com with your order information and photos of the issue.

If we determine that the item arrived damaged, defective, incomplete, or incorrect, we will work with you to make it right. Depending on the circumstances, this may include a replacement, refund, or other appropriate resolution.

When we require an item to be returned because it arrived damaged, defective, incomplete, or incorrect, First Bite LLC will cover the authorized return shipping cost.

Refunds

Once an eligible return is received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account.

Original shipping charges are not refundable for standard returns.

Exchanges

We do not currently offer direct exchanges. If you would like a different product or variant, please request an eligible return and place a new order for the item you would like.

Cancellations

We begin processing orders as quickly as possible. If you need to request a cancellation, contact us at firstbiteblw@gmail.com as soon as possible.

We cannot guarantee that an order can be canceled once it has been placed. Orders that have already been processed or shipped cannot be canceled, but they may be eligible for return under the policy above.

Contact Us

If you have questions about a return, refund, or order issue, please contact us:

First Bite LLC
Email: firstbiteblw@gmail.com

This policy does not limit any rights you may have under applicable law.